1

$50 to mount and balance two tires. Insane ripoff. Beware.

1

Giving 3 stars at this time due to these factors: Lack Of Communication Lack of preparedness Lack of problem ownership It’s sad that I have to give this review especially on my first trip to Pinnacle but these issues will need addressed if this business wishes to keep receiving business from me. I made an appointment the day before my service and they were able to “get me right in” I was told it would be one hour but no work is to be done during lunch hour……… Okay I arrive at my appointment 10 mins before to avoid any interference with “lunch hour” wouldn’t want to interfere with lunch hour…… I arrive and was told it would be 1hr to 3 hours. For brake pads and rotors(seemed a little extreme) I wait patiently for my vehicle only to receive no communication from anyone as to why my vehicle continues to sit in the bay with no work being done. I was able to over hear there was an issue with finding parts(brake pads and rotors), I would’ve thought the correct parts would be here before I arrive to appointment. As I continue to watch I see multiple individuals Non-working individuals leaning on my car. This is NOT your vehicle out of respect of other people’s property do not lean on it. I would have loved to use this place as my new car mechanic but I just can’t after what I have just experienced. I DO NOT NEED anything free, I need these issues addressed and resolved for your future customers.

4

5

Wonderful place, great prices, great work. Would highly recommend.

5

5

I will not go anywhere else. Pinnacle mechanics are very knowledgeable. They get you in and out. Just like anything else it can sometimes be costly but Pinnacle has actually saved me money. I recently got brakes all the way around ,oil change, and state inspection. I left a satisfied customer because I priced brakes and I actually paid less. Pinnacle is like a good bourbon. They give it to you straight no chaser. I don't know about you but that's how I like my bourbon.

Thanks for the kind words and for trusting us with your vehicle! We’re always here to keep you safe on the road at a fair price! #StraightNoChaser might just have to be our new hashtag! -Zach

- Pinnacle Tire and Auto Service
5

👍

Thanks so much Brian! We appreciate the business!

- Pinnacle Tire and Auto Service
5

5

I have been going to Pinnacle for over 35 years. (and I even drive from the North Hills now). I would recommend them to everyone. Very trustworthy and they always make sure the job is done well and efficiently.

5

I have been taking my car to Pinnacle for a very long time...I have always been treated with the absolute best customer care! They are always honest, and never try to sell me any services I don’t need. They are very nice to do business with! I HIGHLY recommend Pinnacle! They will take very good care of you, and keep you on the road. I am truly thankful for all they do! You will be too!

Thanks so much Sarah!! We appreciate all of the business over the years! -Zach

- Pinnacle Tire and Auto Service